Once you received the item, if any part of the item is defective or damaged, please contact us as soon as possible, we will ship you the replacement part(s) at our cost. If the item got damaged during shipping, we will open damage claim from shipping courier.
Follow these Steps
Contact Groupets.ca via E-mail and provide your order number and the reason for your return. Some products are non-refundable do to sanitary issues (cages, chicken coops, dog crates/houses, rabbit hutches). You will receive a confirmation if you are eligible to return the product(s). If you receive a product with damaged or missing parts we will send you those parts on our behalf.
After we confirm the product is refundable please pack your product(s) back into the Original Boxes and make sure it is ready to ship.
You will receive an email with the Date & Time of the pick-up from the courier service. If not, you are responsible to drop-off the item to the courier service.
Once we have received the item(s), you will be reimbursed for the cost of the items purchased and the amount should appear on your credit card statement within 5 to 7 business days following this.