's Privacy Policy (“We”, “Us”, “Our Website”, “Our Team”, etc.) know how important your personal information is and understand it is necessary to protect it with the up most protection possible. We pledge to follow the privacy principles documented in the Government of Canada’s Personal Information Protection and Electronic Documents Act. We have made this Privacy Policy to help users of recognize our firm belief of keeping the privacy and security to the highest of standards. This Privacy Policy shows users of what we do with the information we collect and the options that visitors, users and customers have upon entering the website. We invite all users to carefully read this Privacy Policy and request any additional information at 1.888.880.7387.


Personal Information and How it's used in collects information through various means from users that visit different parts of our network of websites, marketing campaigns and services. We use this information mainly to help us determine more efficient way to improve our services and customer experience. We DO NOT share this information with third parties. However, with your permission beforehand or in very special circumstances, such as if we believe that such disclosure is mandatory by law or other special cases described below.



Users are asked to provide specific personal information when they sign up for any of our services including registration and purchasing.  These include the following information: name, address, telephone number, e-mail address and credit card numbers (for billing purposes). The personal information gathered during registration is used to manage each individuals account (such as those used for billing and security purposes). This information is NOT shared with third parties unless specifically stated otherwise or in special instances. No information which will assist or identify a user will be disclosed to the public. may use registration information to better enhance our services (as seen in more detail below) but will do so by generating a non-identifying profile and will NOT share them with third parties.


Disclosure of Personal Information in

Not using or sharing the personal information of users is a policy that firmly stands behind. However, in the case of satisfying laws (such as the Electronic Communications Privacy Act, governmental, legal requests or regulations) may disclose information that is essential to identify, contact, or bring legal action against someone who may be violating our Terms of Service, operating the service properly, protecting, protecting our customers or other user policies. We may share your information with our Featured Merchants or Vendors that work with We provide some products and services conjointly with other retail merchants who offer discounts through There are known as “Featured Merchants” or “Vendors”. We may share your Personal Information with a Featured Merchant or Vendor so they can contact you regarding a transaction. By sharing this information with a Featured Merchant or Vendor they can contact you directly for marketing purposes should they choose to do so. Nevertheless, we will only share Personal Information with a Featured Merchant or Vendor if you engage in Identification Activity, and with that specific Featured Merchant or Vendor involved in that Identification Activity. For instance, if you purchase a promotional deal (coupon or voucher) for a specific retail merchant, we may share your name, e-mail address, city, province and postal code with that merchant.


Partners and Sponsors in

Some products and services are offered to users in union with a non-linked partners and sponsors. To deliver users some of these products and services, partners and sponsors may need to collect and retain personal information. will only share personal information that are non-identifying collective information (except as described above), but not personal information, with partners and sponsors in order to manage the co-branded products and services offered.


Responses to Email Inquiries in

When visitors or customers send email inquiries to any of our email addresses (sales, customer service, etc.) the return email address is used to reply back to the inquiry which was receive. There is no other purpose in which will use this return email address nor will we share the return address with any third party. may conduct both business and user surveys at times in order to improve our business functionality. We encourage all our users to participate in these surveys as it will benefit grow and develop. Furthermore, these surveys will provide us with important information that helps us improves the types of services we offer and how we offer them to you. Your personal information, responses and comments will remain strictly confidential, even if the survey is conducted by a third party. All surveys for customers and users are voluntary.


We take the information we receive from our surveys to create basic, general responses to the survey questions (such as gender, age, pets, education, hobbies, residence, employment, etc.). We take this information to improve the quality of services and to progress towards new and better services and products. This non-personal information my b shared with third parties.


“Cookies” and How Uses Them.

When we visiting certain web-sites small data files can be stored on your hard drive called “cookies”. may use cookies to collect, store and sometimes track information to improve our products and services and to better manage our networks. If you are a member of and actively use our service, we may use a cookie to save your settings (user name, frequently visited pages, preferences, etc.). These cookies do not allow any third parties to access information. Non-affiliated partners or sponsors may also use their own cookies. We do not control the use of these cookies and expressly disclaim responsibility for information collected through them. recommends that children ask or have a parent accompany them when sending an e-mail to, or to anyone online.


Please remember that any information that you disclose in our pubic are of our website or the Internet will become visible to users online. You should exercise caution when ever disclosing personal information in these public areas.'s Commitment to Data Security

To prevent loss, misuse and alteration of the information under our control the services and web sites we sponsor or host have security measures in place. These security measures will protect information to a certain degree. While we make every measure to ensure the integrity and security of our network and systems, we CANNOT 100% guarantee that our security measures will stop third-party “hackers” form illegally attaining this information.  


Where to Direct Your Questions About’s Privacy Policy

If you have any questions regarding’s Privacy Policy or the practices described in it, please contact us at 1-888-880-PETS (7387) OR